Customer Partnership Manager

Posted 09 April 2024
Job type Permanent - Full Time
Discipline Internal
Job FunctionOperations
Contact NameJade Cook
Expiry date 24 May 2024

Job description

Why Greencore?


We are a leading manufacturer of convenience food in the UK and our purpose is to make everyday taste better.


We supply all the major supermarkets in the UK. We also supply convenience and travel retail outlets, discounters, coffee shops, foodservice, and other retailers. We have strong market positions in a range of categories including sandwiches, salads, sushi, chilled snacking, chilled ready meals, chilled soups and sauces, chilled quiche, ambient sauces and pickles, and frozen Yorkshire Puddings.


In FY22 we manufactured 795m sandwiches and other food to go products, 127m chilled prepared meals, and 249m bottles of cooking sauces, pickles, and condiments. We carry out more than 10,600 direct to store deliveries each day. We have 21 world-class manufacturing units across 16 locations in the UK, with industry-leading technology and supply chain capabilities. We generated revenues of £1.7bn in FY22 and employ approximately 14,000 people.


We work hard to ensure that Greencore is a great place to work, and our people truly are at the core. We’re committed to ensuring all our colleagues have development plans and strive to provide inspiring leadership – in fact, in the past year we’ve seen an 11% increase in the number of colleagues who would recommend Greencore as a place to work.


Join us and be part of our great team!


We are delighted to announce a newly created position of Customer Partnership Managers within our Central Functions Supply Chain team.  The role will play an integral part in being a key contact between Greencore and our valued customer, Asda.


Role Purpose:


To work closely within Greencore and the retailers Commercial and Supply teams proactively challenging the ways of working to help develop and drive positive change within the customer partnership


Key Accountabilities include:

  • Day to day management and analysis of customer KPI’s to maximise sales & availability whilst balancing waste & efficiency in the supply chain.
  • Continuously “makes things happen”, using trends and insight to maximise sales value and profitability especially at an item / store level
  • Act as the Supply Chain lead in cross functional/customer projects to ensure that all developments include collaborative working resulting in successful new implementations and on-going service improvements.
  • Establish, develop, and maintain close working long-term relationships with key customer contacts.
  • Contribute to the ‘Move’ plan and project manage implementations.
  • Be the Customer’s system / process ‘Subject Matter Expert’ for Greencore.

The successful applicants will be based at Asda Head Office in Leeds for 3 days per week.


What we’re looking for

  • Supply chain experience is essential, in planning or analysis, customer engagement, and project management.
  • Strong knowledge of the convenience food market and experience of working in a fast paced, growth industry/business, ideally FMCG.
  • Highly proactive and results driven.
  • Strong analytical skills
  • Excellent relationship management and strong interpersonal skills
  • Customer focused

What you’ll get in return

  • Competitive salary and job-related benefits
  • 25 days Holiday plus bank holidays
  • Pension up to 8% matched
  • Company share save scheme
  • Greencore Qualifications
  • Exclusive Greencore employee discount platform Access to a full Wellbeing Centre platform

Throughout your time at Greencore, you will be supported with on the job training and development opportunities to further your career.