Customer Service Advisor

Posted 14 July 2025
LocationWorksop
Job type Permanent - Full Time
Discipline Logistics & Distribution
Reference036827
Job FunctionOperations
Expiry date 17 August 2025

Job description

Why Greencore? 

We’re a leading manufacturer of convenience food in the UK and our purpose is to make everyday taste better. 

We’re a vibrant, fast-paced leading food manufacturer. Employing 13,300 colleagues across 16 manufacturing units and 17 distribution depots across the UK. We supply all the UK’s food retailers with everything from Sandwiches, soups and sushi to cooking sauces, pickles and ready meals, and in FY24, we generated revenues of £1.8bn. 

Our vast direct-to-store (DTS) distribution network, comprising of 17 depots nationwide, enables us to make over 10,500 daily deliveries of our own chilled and frozen produce and that of third parties. 

Our Manton 110  site is major picking depot in Worksop, employing more than 200 colleagues and operating a fleet of more than 60 vehicles. The depot serves major convenience retailers in the region

 

What you’ll be doing 

Working Any 5 from 7 

To ensure customers receive outstanding support, whilst ensuring reliability, efficiency and effectiveness of service delivery

  • Ensure customer service delivery standards are met to create value added customer engagement and facilitate good working relationships
  • Process customer orders, contacting customers and suppliers where necessary to clarify requirements and ensure accuracy
  • Prepare, maintain and publish up to date reports, presentations and other documents in line with company policy and standards
  • Prioritise activities within the team to deliver productivity and efficiency targets in line with agreed timescales and commitments
  • Communicate with Customers and suppliers consistently in line with agreed service standards adhere to business standards
  • Ensure all data and reports are produced accurately and within specified timelines to ensure customer requirements are met

 

What we’re looking for 

We’re proud to be recognised in the Gender Equity Measure Top 100 for our commitment to gender equality. 

  • Good attention to detail 
  • Numerate and literate 
  • Customer service focus 
  • Excellent computer skills including Microsoft Office 
  • Ability to analyse, report and interpret data  

If this sounds like you, join us and grow with Greencore, and be a part of driving our future success. 

 

What you’ll get in return 

  • Competitive salary and job-related benefits 
  • Holidays 
  • Pension up to 8% matched 
  • Life insurance up to 4x salary 
  • Company share save scheme 
  • Greencore Qualifications 
  • Exclusive Greencore employee discount platform 
  • Access to a full Wellbeing Centre platform 
  • Enhanced parental leave and menopause policies 

Throughout your time at Greencore, you will be supported with on the job training and development opportunities to further your career.