Customer Service Advisor

Posted 07 June 2024
Job type Permanent - Full Time
Discipline Logistics & Distribution
Job FunctionOperations
Contact NameAnne McCarthy
Expiry date 05 July 2024

Job description

Why Greencore?

We’re a leading manufacturer of convenience food in the UK and our purpose is to make every day.

We’re a vibrant, fast-paced leading food manufacturer. Employing around 13,600 colleagues across 16 manufacturing units and 17 distribution depots across the UK. We supply all the UK’s food retailers with everything from Sandwiches, soups and sushi to cooking sauces, pickles and ready meals, and in FY23, we generated revenues of £1.9bn.

Our vast direct-to-store (DTS) distribution network, comprising of 17 depots nationwide, enables us to make over 10,400 daily deliveries of our own chilled and frozen produce and that of third parties.

Our Manton 110 site is a major picking depot in Worksop, employing more than 200 colleagues and operating a fleet of more than 60 vehicles. The depot serves major convenience retailers in the region.


What you'll be doing


Shift pattern - Any 5 from 7 - varied shift times available between 7am and 5pm (35 hours per week)


As a customer service advisor you will ensure customers receive outstanding support, whilst ensuring reliability, efficiency and effectiveness of service delivery by:

  • Ensuring customer service delivery standards are met to create value added customer engagement and facilitate good working relationships
  • Processing customer orders, contacting customers and suppliers where necessary to clarify requirements and ensure accuracy
  • Preparing, maintaining and publishing up to date reports, presentations and other documents in line with company policy and standards
  • Prioritising activities within the team to deliver productivity and efficiency targets in line with agreed timescales and commitments
  • Communicating with Customers and suppliers consistently in line with agreed service standards adhere to business standards
  • Ensuring all data and reports are produced accurately and within specified timelines to ensure customer requirements are met


What we’re looking for

At Greencore we put our people at the core. We celebrate their differences and help everyone to be themselves at work. Together we make every day taste better.

  • Good attention to detail
  • Numerate and literate
  • Customer service focus
  • Excellent computer skills including Microsoft Office
  • Ability to analyse, report and interpret data These may be trained or developed.
  • These do not all need to be in place at recruitment.

If this sounds like you, join us and grow with Greencore, and be a part of driving our future success.


What you’ll get in return

  • Competitive salary and job-related benefits
  • Holidays
  • Pension up to 8% matched
  • Life insurance up to 4x salary
  • Company share save scheme
  • Greencore Qualifications
  • Exclusive Greencore employee discount platform
  • Access to a full Wellbeing Centre platform

Throughout your time at Greencore, you will be supported with on the job training and development opportunities to further your career.